Frequently asked questions

After successfully registering your account as a specialist with Medfix HealthCare, you can easily update profile details, including a profile image. Uploading a clear, professional profile photo maximizes specialist visibility to potential patients. Providing a visual also helps boost personal rapport with patients before appointments. All uploaded photographs go through approval vetting and are subject to Medfix HealthCare Terms & Conditions and Privacy Policy All measures are taken to identify breached policies, where appropriate proactive or reactive measures will be implemented.

Specialist account details will be fully removed from our system within 6 months following account deletion.

Only a refund of your subscription will be issued in this case. Medfix HealthCare will deduct any vetting costs and administration fees.

“Block Availability” allows a specialist to block-out appointment times for certain days and hours. For example, this can include vacations, prior engagements, recurring activities or any other periods where the specialist is unavailable and cannot be booked.

Our flexible scheduling system allows for recurrences and lots of other options.

No-shows are when patients, who have booked and confirmed an appointment at the agreed-upon time, fail to attend the appointment.

If a patient does not attend a consultation after confirming the booking (and has not cancelled as per the cancellation policy) consultation fees are charged as usual in full.

All consultation fees will still be disbursed to the specialist as per usual. Please refer to the Terms and Conditions for more information.

Specialists may only cancel an appointment with at least a 2-hour notice prior to the confirmed booking time.

This number indicates the number of appointments you have scheduled for the current day.

Once a Patient is online, you’ll see a green dot next to their profile picture. This means they’re online. Although we request all Patients to attend consultations on time, keep in mind they may be running late. Please consider giving patients at least 10 minutes to 15 minutes for them to go online and join the appointment.

In the event that a patient has not attempted to join the consultation, this will likely be considered a “No-Show” by the Patient. Please report the incident against the appointment.

Specialists can easily block-out their availability as needed through our platform. Whether you need to block off that time once, or for a recurring commitment, Patients won't be able to book your services for any periods that have already been blocked off.

Using our Calendar syncing technology, ensure to synchronize your Medfix appointments with your Hotmail or Gmail calendars. This convenient measure allows you to view all upcoming appointments within one glance, instead of relying on multiple calendars.

The "Consult" option only becomes enabled on the same day of the consultation, not anytime before. Using this button on the day of the consultation will begin a live appointment with the Patient.

When setting up a specialist account, all aspects and requirements of the registration process must be completed. This includes verification and vetting of the submitted information.

Once this process is fully complete, you will retain full access to all account tabs.

We strive for the highest standards of ethics and behavioural standards. All complaints relating to Patient or specialist conduct are taken very seriously.

Please follow this link to learn about our Dispute Resolution system.

Yes, specialists may book both online and in-person appointments for their patients. Patients are able to pay by card or cash for F2F, and card only for online appointments.

To assist your patient in booking an appointment online, simply utilize and share this how-to video. This resource should help guide patients in creating an account and navigating our easy platform in no time.

Our Resources page will also help you get the most out of Medfix HealthCare.

While there is no limit for adding secretaries, for efficiency and optimal Patient experience, we recommend a maximum of 6 secretaries.

Secretaries will be able to book, view and manage appointments. Secretaries are unable to make any other changes.

Sharing patient health records is strictly prohibited by Medfix HealthCare. Our company's privacy policy does not allow the sharing or disclosure of patient personal data.

Doing so may result in your account being disabled. If you wish to seek assistance or an opinion from a colleague to diagnose or treat a patient, please utilize your professional discretion. When doing this, you are strongly recommended to present the patient's case without any personal patient identifiers.

In most cases, “Unknown Users” with a status showing as “Inactive” means the Patient account has been deleted. A patients who chooses to delete their account are no longer personally identifiable by Medfix.

Medfix HealthCare offers a one-stop platform for integrating EMR, easy appointment booking and Patient self-service. For enterprise customers, we would be happy to discuss existing solutions and how we can best assist you when interfacing with us.

Within your profile, click on Settings and then the Payments tab.Next, follow the Stripe link to input your account details. Medfix does not have visibility over your Stripe account.

Assuming you're a registered specialist and have already completed the online vetting process, updates will be posted within 48 hours of making changes to your profile.

Keep in mind that any subsequent changes made to certain profile fields will require another review of Compliance standards. Updates to your records will then be reflected within 7 business days after approval through the vetting process.

Patients submit their reviews and ratings solely based on individual consulting experiences with the specialist.

To help increase positive reviews on a profile, specialists should always encourage patients to rate their experience immediately after appointments and services have taken place.

Frequent patient testimonials will lessen the overall impact of the negative ratings on a specialist profile.

Yes, specialists can submit responses to patient feedback.Patient feedback is displayed publicly on the Medfix HealthCare platform specialist profile listing page.

specialists are encouraged to respond to patient feedback, as this helps create rapport within the online patient community.

All feedback is subject to moderation before being published on a specialist profile. Medfix HealthCare expects and implements the highest standards of respect and integrity for both patients and specialists.

Medfix Healthcare promotes and believes in the right specialist for the right person. We don’t want patients to consult a specialist simply because they’ve paid to jump the queue. All specialists are listed similarly, where feedback and ratings are the sole factors behind individual distinction.

Every single review and rating originates from a genuine consultation or appointment.Patients are unable to submit reviews without completing a consultation first.

All feedback responses go through a moderation process. Once we’ve determined that the submitted response meets our policies, the response will then become visible on the specialist profile.

You can easily cancel your subscription by sending an email to Support@MedfixHealth.com.Our Support Team will cancel your subscription from the next renewal date.

Patients will still be able to search for and view your profile. They will also be able to book appointments and consultations. However, each consultation will be subject to a fee. To learn more, please click here.

Please send an email to support@medfixhealth.com. We’ll cancel your subscription from the first day of the following month.

For example, if you joined the platform on May 12th and cancelled on March 22nd of the same year, your subscription will remain valid until March 31st. The refund will be issued from this date forward.

Any outstanding refund will be prorated (divided) according to the last day of the current month of your subscription.

For example, if you joined the platform on May 12th and cancelled on March 22nd of the same year, your subscription will remain valid until March 31st. The refund will be issued from this date forward.

You will be charged proportionally from the day you first subscribed until the last day of the current month. All subsequent payments will be made on the first day of every month.

Required documents will greatly vary based on your region and specialization.For complete details on the registration process, including a full list of background documents required for approval, please review the specialist account set-up requirements.

Please utilize our helpful Dispute Resolution system if you have an issue or feel dissatisfied with the received service. To get started, click here.

As a brand new user, please complete your Profile information under the Profile tab. Once your information is saved, all other tabs will become accessible.

Appointment availability always depends on the specialist schedule, which can be viewed on their Calendar. Calendars are regularly updated by specialists. Patients are given appointment times based on a first-come, first-served basis.

Patients can book an appointment by paying the consultation fee listed by the specialist. This transaction takes place through a secure payment gateway implemented by the Medfix HealthCare platform. Accepted payment methods include Credit Cards and Debit Cards.Medfix HealthCare will pre-authorize the payment only at the time of booking, and does not charge the Patient User until the appointment is complete. In the case of changing or cancelling bookings or appointments, please refer to the Cancellation/Refund Policy in Terms & Conditions.

Patients can cancel an appointment by logging into their account.If the patient cancels at least 24 hours before the booked appointment, the patient will be eligible to receive a full refund, excluding any administration or booking charges as applicable. However, if the patient cancels the appointment within the 24-hour window prior to the appointment, the patient is entitled to a 50% refund, excluding any administration or booking charges as applicable. For the full cancellation policy, please refer to the Cancellation/Refund Policy section under the Medfix HealthCare Terms & Conditions.

For patient safety and security, patients cannot create or book appointments on behalf of other individuals. Exceptions are made for registered carers belonging to the elderly and people living with disabilities. Carers, guardians or parents of children 18 years of age or under are included in this exception. To book an appointment for a dependent patient in the above scenarios, please create a profile for the patient and proceed to book an appointment.

Patients can cancel an appointment by providing at least a 2-hour notice without incurring consultation fees. Appointments cancelled within 2 hours of the confirmed booking time will be subject to the consultation fee.

Yes, consultations can always be video-based based on Patient preference.

Credit Card or Debit Card payment appointments in which the patient has yet to make a payment are held in a “Reserved” state. Once the payment is made, the appointment becomes “Confirmed”.

If your specialist failed to contact you during the consultation time, this will likely be considered a ‘no-show’. In the circumstance of a “no-show” you may be eligible for a refund. Although we request all specialists to attend consultations on time, keep in mind they may be running late, or their current consultation might be running overtime. When anticipating a video call from your specialist, please consider being patient and waiting at least 10 minutes to 15 minutes for your specialist to reach you.

All specialists listed on the Medfix Healthcare platform will be able to offer qualified medical advice on a variety of health issues. This advice may include further tests, online prescriptions, or tips on general health practices and lifestyle choices. To assist in this process, our platform provides a secure, built-in software with image and document sharing, voice and video calling capabilities. As Medfix Health remains committed to providing a seamless user experience with convenient tools at the disposal of Patients and specialists, the effectiveness of this relationship is between and dependent on the parties involved (specialists and Patients). Medfix HealthCare does not represent an entity in this relationship with the parties.

Medfix HealthCare does not verify the linguistic abilities of specialists. specialists will indicate their native and additional spoken and written languages on their profile. When in doubt, please consider utilizing the services of an interpreter to assist with important communication. Medfix HealthCare does not bear responsibility of translation or interpretation costs arising from appointments.

Before booking an appointment, patients can easily upload relevant documents, such as diagnostic test results or x-rays. Documents and background information can be added using the account dashboard.Doing this helps the specialist build a better understanding of their patients.

After completing an appointment with a specialist, you will be prompted to submit feedback once logging back into the platform. You can also leave feedback for past appointments at any time by selecting the “Past Appointments” tab on your Medfix HealthCare account.

Patient health records and personal information will never be shared with other individuals, companies, organizations or firms. Medfix HealthCare reserves the right to restrict patient health records and personal information unless we are otherwise informed by the patient. Medfix HealthCare will also cooperate with valid requests with law enforcement agencies.

Our online system utilizes many of the same encryption software as most major financial institutions. We also implement advanced processes and procedures for dealing with and storing personal data. Our company follows the EU General Data Protection Regulation (GDPR) laws. Our video-conferencing platform is also compliant under the Health Insurance Portability and Accountability Act (HIPAA).

Medfix HealthCare connects patients seeking private healthcare with a global network of specialists in major medical fields. While striving to implement the highest standards of specialist care, Medfix HealthCare bears no relationship with any state or national health benefit programmes. Appointment costs are incurred by patients for each specialist booking based on the consultation fees listed by the specialist.